Sr. Business Systems Analyst at Genesys

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Sr. Business Systems Analyst at Genesys

Post by Jenk1cod on Tue Sep 15, 2015 7:43 pm

1) This position will support implementation of projects on Corporate CRM. Business analyst will be key liaison between business and IT to build scalable solutions based on best practices. This role will support designing, developing all business processes where applicable and translate into design, test the solution working with business leads and deploy.
2) Genesys, Burlington Massachusetts, US.
3) Linkedin Job Search
4)
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs).
• Serves as the conduit between the business customer community (internal and external customers) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Understand application functionality
• Perform system set-up, configuration, some admin duties and testing
• Support day-to-day systems and interfaces issues
• Suggest best practices and opportunities for improvement through automation
• Develop test plans for system testing
• Provide training and mentoring
• Project manage team initiatives
• Be the liaison between the business units, technology teams and support teams.
• May perform other duties as assigned
5) • 4 year college degree in a related technical discipline.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Strong interpersonal skills; must be a team player.
• Understanding of business and technical process interrelationships is essential.
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, technical and subject matter experts. Must be a team player. Demonstrated proficiency in technical writing is required.
6) • 7 years demonstrated experience with Salesforce.com administration, integration tools, and APIs a must.
• 4 years demonstrated experience with Business/Systems analyst
• Experience supporting Salesforce,
7) None
Cool None

Jenk1cod

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Join date : 2015-09-15

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